Contact

Put the items in the basket, go to checkout, fill in your delivery and billing details, choose a delivery and a payment method and confirm with the button marked as creating an obligation to pay. You do not need an account, but with one you can follow everything in My Account. Your order becomes a contract when we confirm that we accept it, not when you send it.

Payment card (Visa, Mastercard), Apple Pay and Google Pay through the GoPay gateway, PayPal, or bank transfer in advance. No payment method costs extra.

Nothing is lost. Open the order in My Account and repeat the payment, or pick another method there. If it still fails, e-mail us the order number.

The price you see includes VAT and is the price you pay. We ship from within the EU, so a delivery to another EU country carries no customs duty and no import VAT. A few European territories — the Canary Islands, Ceuta and Melilla and the Åland Islands among them — lie outside the EU VAT or customs territory, and import charges can apply there.

GLS 3 to 7 working days, UPS Standard 3 to 6, UPS Express 1 to 3 — counted from the moment we hand the parcel to the carrier, not from the moment you order. Orders for stock items placed before 12:00 go out the same working day. The full table is on the Delivery and Payment page.

"In stock" means the item is in our warehouse now. "On the way" means it is on order from the supplier and the expected date is shown. "Made to order" means it is built for you — printed balls, configured clubs — and the build time is added to the transit time.

GLS €7.90, UPS Standard €9.90, UPS Express €24.90, all inclusive of VAT. Free with GLS from €99.

Start the request on the Returns and Complaints page, or write to us. You have 14 days to withdraw from the contract by law and 100 days under our own returns promise. You pay the return carriage. When you withdraw within the statutory 14 days we refund you, including the standard delivery charge you paid, within 14 days of being told — we may wait until the goods are back with us or until you show proof of postage — and always by the method you paid with. See the Right of Withdrawal page.

Photograph the parcel and the item before you unpack any further, and send us the photos with the order number. Do not pay for the return yourself — on faulty goods we pay the carriage and the remedy is free of charge. We reply within 14 days and settle the claim within 30 days.

Golf Brothers, Oldrichovice 934, 739 61 Trinec, Czech Republic.

Please start the request online and wait for our confirmation before sending, so that we can match your parcel to your order.

The dispatch e-mail contains the tracking number and a link to the carrier; the same is in your order detail in My Account. Tracking normally starts moving a few hours after dispatch. If nothing has changed for two working days, write to us and we will open a search with the carrier.

Check the spam or promotions folder first, and check the address you typed. If it is not there, e-mail us — do not order again, or you will have two orders. We will resend the confirmation.

Write to us as soon as possible. If the parcel has not left the warehouse we can usually still change the address or cancel it. Once it has gone, use the withdrawal or returns process instead.