Complaints

Found a defect? Handle your complaint online — describe it, attach photos and we will assess it. You only send the goods when we actually need them.

Start a complaint

I have an account

Sign in and the Returns and complaints section will show everything you bought — just pick an item and send the request.

Sign in

I ordered without registering

Enter the e-mail you ordered with. We will send you links to your recent orders — from each of them you can file a request in one click, no password needed.

If you do not know it, leave the field empty — we will send you your last five orders.

You will also find the link to handle a return in your order confirmation e-mail.

How the complaint works

Photos are the fastest way — we assess most complaints without you sending the goods.

1

Describe the defect

Choose the goods from your order, describe the defect and attach photos. You will immediately receive your request number (RA) by e-mail.

2

We assess it

We will get back to you by e-mail. If we need the goods, we will send you exact instructions on where and how to send them — until then you do not need to send anything.

3

We resolve it

Depending on the assessment we repair the goods, replace them or refund your money. You can track the request online.

Things to keep in mind

  • Defects caused by normal wear and tear or by using the goods for a purpose other than intended cannot be claimed.
  • For other defects, please check the goods and make sure they are not dirty or otherwise unhygienic.

We will keep you informed about the progress and outcome of the complaint by e-mail.

Returning goods, or claiming a fault?

If you are not sure, pick the closer one — we can change the request type for you.

Return

The goods are fine, they just do not suit you

Withdrawal from the contract — you can return goods within 100 days of delivery, no reason needed. The item must be unused and complete.

  • We refund to your bank account or back to your card.
  • You can return just a part of the order.
Go to returns & exchange
Warranty claim

The goods are faulty

A manufacturing fault or damage that appeared during normal use within the warranty period.

  • Attach a photo of the fault — it is often enough and you may not need to send the goods at all.
  • We will let you know the outcome by e-mail.
You are on this page

Where to send the parcel

Send the goods only after we ask you to — we will e-mail you exact instructions. Photos of the defect are often enough.

  • Mark the parcel clearly with your request number (RA) — write it on the parcel or put it inside.
  • Do not send goods to parcel boxes or pick-up points — we have no way to collect such a parcel.
Shipping address
Golf pro všechny.cz Oldřichovice 934 739 61 Třinec Česká republika

Frequently asked questions

No. We first assess the complaint from your description and photos — for many defects the photos are enough. If we need the goods, we will write to you with exact instructions on where and how to send them.

Photos of the defect (ideally an overall shot and a close-up), a short description of how it happened and when you noticed it. For electronics the serial number helps too. The more we have, the faster we can assess it.

We keep you posted by e-mail. Some complaints are assessed by the manufacturer or a service partner, which can take longer — we will always tell you what stage your request is at.

Depending on the nature of the defect we repair the goods, replace them with new ones, or refund your money. We always write to you with the outcome and the reasoning.

The full wording is in our terms and conditions: Terms and conditions  · Right of withdrawal

Let us sort it out

The request takes a couple of minutes and you immediately know what happens next.

Start a complaint