These Terms and Conditions govern every purchase made through this online shop. Together with our Right of Withdrawal, Delivery and Payment, Privacy Policy and Cookie Policy pages they form the whole agreement between you and us. Please read them before you order.
1. Scope of these Terms
You are buying from Golf Brothers, s.r.o. Our full company, register and contact details are set out in section 12 below and on the Legal Notice page.
These Terms apply to the sale of goods to customers in the European Union and the European Economic Area. Where a provision refers to consumers, it applies to you if you are a natural person acting outside your trade, business, craft or profession; business customers are told expressly where different rules apply.
We do not accept your own general terms of purchase unless agreed in writing.
2. Language of the contract
This shop and these Terms are published in English and the contract is concluded in English. Where the law of your country requires certain information to be given in your own language, that requirement applies to us and we will supply it in that language on request. If a translation of these Terms is published for your country and differs from the English version, the version in your own language prevails in your favour.
3. How the contract is concluded
The presentation of goods in the shop is an invitation to order, not a binding offer.
- You put goods in the basket and go through the checkout, where you can review and correct your entries before ordering.
- On the last step, immediately above the order button, you see the goods, the total price including VAT, the delivery cost and any other charges.
- The button that places the order is expressly marked as creating an obligation to pay (Order with obligation to pay). By clicking it you make a binding offer to buy.
- We send you an automatic acknowledgement that your order has arrived. This acknowledgement is not yet an acceptance.
- The contract comes into existence only when we confirm acceptance of your order in a separate e-mail, or at the latest when we dispatch the goods.
We send you the text of the contract with the order confirmation, together with these Terms and the withdrawal information, on a durable medium; your orders are also in My Account.
If we cannot accept your order — for example because an item is no longer available — we tell you without delay and refund any payment in full.
4. Prices, VAT and price reductions
All prices shown in the shop are total prices in euros and include value added tax. The price you see is the price you pay; delivery cost is shown separately and added in the basket before you order.
We dispatch from within the European Union, so a delivery to another EU Member State carries no customs duty and no import VAT. VAT is accounted for in the country of delivery under the EU One Stop Shop scheme. A few European territories — the Canary Islands, Ceuta and Melilla and the Åland Islands among them — lie outside the EU VAT or customs territory; where we deliver there, import charges may apply and we tell you so before you order.
Where we announce a price reduction, the reference price we strike through is the lowest price we applied for that item in the 30 days before the reduction. We do not use inflated reference prices or permanent "sale" pricing.
5. Payment
You can pay by:
- payment card (Visa, Mastercard) through the GoPay payment gateway;
- Apple Pay or Google Pay (also through GoPay);
- PayPal;
- bank transfer in advance — the payment details are in your order confirmation.
Card and wallet payments are captured when the order is placed; on bank transfer we dispatch once the payment is credited to our account. We never add a fee for the payment method you choose. Details are on the Delivery and Payment page.
6. Delivery, delivery time and passing of risk
We deliver with GLS and UPS from our warehouse in the Czech Republic. Carriers, prices and transit times are set out in full on the Delivery and Payment page.
Orders for items in stock placed before 12:00 are dispatched the same working day, later orders the next working day. Quoted transit times run from the moment we hand the parcel to the carrier, not from the moment you order.
Unless a longer period is stated for a specific item, we deliver within 30 days of the conclusion of the contract at the latest. If we miss that, you may set us an additional reasonable period and, if we miss that too, terminate the contract and receive a full refund without delay.
For consumers, the risk of loss or damage passes to you when you or a third party named by you (other than the carrier) takes physical possession of the goods. If you arrange your own carrier that we did not offer, the risk passes when we hand the goods over to that carrier.
7. Right of withdrawal — 14 days by law, 100 days from us
Your statutory right: as a consumer you may withdraw from the contract within 14 days without giving any reason.
Our voluntary extension: on top of that we give you 100 days to send goods back. This is a contractual promise from us, not a statutory right, and it does not shorten or replace the 14 days.
The full instructions, the exceptions and the model withdrawal form are on the Right of Withdrawal page. You can also start a withdrawal or a return at any time during the withdrawal period using the "Withdraw from contract here" function on our Returns and Complaints page, or the link in your order confirmation e-mail. We confirm receipt of your withdrawal by e-mail without delay.
You bear the direct cost of returning the goods, unless we tell you otherwise before you order.
8. Legal guarantee of conformity
We are liable to you if the goods do not conform to the contract. You always have at least the two-year EU legal guarantee of conformity under Directive (EU) 2019/771.
Where the law of your country of habitual residence gives you more, that longer or wider protection applies to you instead. In particular:
- Spain, Portugal and Sweden: three years, with a two-year reversal of the burden of proof. In Spain there is a further period of five years from the appearance of the defect in which to bring the claim.
- The Netherlands and Finland: no fixed period — the goods must last for the time you could reasonably expect given the type of product and the price paid.
- Ireland: a two-year framework under the Consumer Rights Act 2022, with contractual claims subject to the six-year limitation period.
- France: two years of statutory conformity guarantee with a 24-month reversal of the burden of proof for new goods, plus the separate action for hidden defects (garantie des vices cachés) which runs for two years from the discovery of the defect. A repair under the legal guarantee extends it by six months; a replacement starts a fresh two years.
- Hungary: in addition to the conformity guarantee, the mandatory commercial warranty (kötelező jótállás) applies to listed durable goods, tiered by price.
- Czechia, Germany, Austria, Italy, Poland, Belgium, Greece and the remaining Member States: two years.
Since 31 July 2026, under Directive (EU) 2024/1799, if you choose repair as the remedy, the guarantee period is extended once by a further 12 months running from the moment the goods are brought back into conformity. Before we provide a remedy we tell you that you may choose between repair and replacement and what that choice means for the length of your guarantee.
For at least the first year after delivery (two years in Spain, Portugal, Sweden and France), a defect that appears is presumed to have existed at delivery, and it is for us to prove otherwise.
Remedies under the legal guarantee are free of charge: we pay the carriage on faulty goods, and repair, replacement, a proportionate price reduction or a refund costs you nothing.
A commercial guarantee given by a manufacturer, where one exists, is stated on the product page. It is additional to and does not affect your statutory rights against us.
From 27 September 2026 we will show the harmonised EU notice on the legal guarantee of conformity on our product pages, in the prescribed colour form under Implementing Regulation (EU) 2025/1960, together with the GARAN label wherever a producer offers a free durability guarantee of more than two years.
9. Making a complaint
Send complaints by e-mail to info@golfbrothers.eu or start them online on the Returns and Complaints page. Tell us the order number, what is wrong, and which remedy you would prefer.
- We acknowledge every complaint in writing and reply within 14 days of receiving it.
- We settle the complaint within 30 days of the day you raised it, unless we agree a longer period with you.
- You do not need the original packaging to make a complaint.
10. Product information and product safety
As required by Regulation (EU) 2023/988 on general product safety, the product page gives the manufacturer's name and postal and electronic address, the product identifiers, an image, and any warnings or safety information supplied with the product; where the manufacturer is established outside the European Union, the EU responsible person is named as well. If any of this is missing from a listing, tell us and we will complete it.
If you become aware of a safety issue with a product bought from us, write to info@golfbrothers.eu with the subject "Product safety". We treat these messages as a priority and pass them on to the manufacturer and, where required, to the market surveillance authorities.
11. Customer reviews, ranking and environmental claims
Where a product carries customer reviews, only customers who bought that product from us can leave one: every review is matched to a real order before it is published. We do not buy, commission or edit reviews, and we publish critical ones as they are written.
Where search results or category listings are sorted by "relevance" or "recommended", the ranking is determined by the match with your search term, availability from stock and how often the item has recently been bought. No supplier pays us for a higher position.
We do not make generic environmental claims such as "eco", "green" or "climate neutral". Where a product page carries a sustainability claim or label, it names the certification scheme or public authority it rests on, so that you can check it.
12. Who you are buying from
The seller and your contractual partner is:
- Golf Brothers, s.r.o. — a limited liability company incorporated under the law of the Czech Republic
- Registered seat and trading address: Oldrichovice 934, 739 61 Trinec, Czech Republic
- Registered in the Czech commercial register kept by the Regional Court in Ostrava, Section C, Insert 41766
- Company registration number: 27790690
- EU VAT identification number: CZ27790690
- Directors: Tomáš Milata, Ing. Jakub Milata
- E-mail: info@golfbrothers.eu
E-mail is how we work with you. Everything stays in writing, your message goes straight to the person who can settle it, and both sides keep a record of what was agreed. We answer on working days. The same details, together with our bank details, are on the Legal Notice page, and there is more on the Contact page.
13. Out-of-court dispute resolution
If we cannot settle a dispute with you directly, you may turn to an out-of-court dispute resolution body. The body competent for us is:
- Czech Trade Inspection Authority, Gorazdova 1969/24, 120 00 Prague 2, Czech Republic, www.coi.gov.cz
The procedure is free for you, we take part in it, and it does not affect your right to go to court.
If you live in another EU Member State, the European Consumer Centres Network (ECC-Net) will help you free of charge with a cross-border complaint. You will find the centre for your country through the European Commission's consumer redress pages at consumer-redress.ec.europa.eu. The European Consumer Centre for the Czech Republic is at evropskyspotrebitel.gov.cz. You may of course also address the consumer dispute body of your own country.
14. Access to our shop
We sell on the same conditions to consumers everywhere we deliver in the European Union. We do not block access or redirect you to another version of the shop without your agreement, and we do not apply different conditions because of your nationality or place of residence. We accept consumer payment cards issued anywhere in the EU and never surcharge them.
15. Packaging, batteries and electrical equipment
Please sort our packaging for recycling and take equipment marked with a crossed-out wheeled bin — electric trolleys, rangefinders, batteries — to a separate collection point rather than putting it in household waste. Our take-back duties and producer registration numbers are set out on the Legal Notice page.
16. Your personal data
How we handle your data, on what legal basis and for how long, is described on the Privacy Policy page. Cookies and similar technologies are described in the Cookie Policy.
17. Governing law
The contract between you and Golf Brothers, s.r.o. and these Terms and Conditions are governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and excluding the conflict-of-law rules of Czech private international law.
This choice of law does not deprive you, as a consumer, of the protection afforded to you by those provisions of the law of your country of habitual residence which cannot be derogated from by agreement, in accordance with Article 6(2) of Regulation (EC) No 593/2008 (Rome I). Where the consumer protection rules of your country give you rights that are more favourable than Czech law — for example a longer legal guarantee of conformity, a longer period in which to bring a claim, or additional information or language requirements — those more favourable rules apply to you and prevail over these Terms.
18. Courts
You may bring proceedings against us either before the courts of the Czech Republic or before the courts of the Member State in which you are domiciled. We may bring proceedings against you only before the courts of the Member State in which you are domiciled, in accordance with Articles 17 to 19 of Regulation (EU) No 1215/2012 (Brussels I recast). Nothing in these Terms restricts your right to sue in your own country or to use out-of-court dispute resolution.
19. Changes, severability and validity
We may amend these Terms for the future. The version that applies to your purchase is the one published when you place your order, and it is sent to you with the order confirmation. We never change the price or the terms of an order once it has been accepted.
If a single provision of these Terms is or becomes invalid, the remainder stays in force. An invalid provision is replaced by the statutory rule.
These Terms and Conditions are effective from 3 August 2026.