Returns and exchange

Wrong size, or something faulty? You can sort it out online in a couple of minutes — pick the item, tell us why, and you instantly get a request number with instructions on where to send the parcel. You can return goods within 100 days of delivery.

Start a request

I have an account

Sign in and the Returns and complaints section will show everything you bought — just pick an item and send the request.

Sign in

I ordered without registering

Enter the e-mail you ordered with. We will send you links to your recent orders — from each of them you can file a request in one click, no password needed.

If you do not know it, leave the field empty — we will send you your last five orders.

You can also submit the request straight from your order detail — the link to it is in your order confirmation e-mail.

How it works

Three steps, with no phone calls or e-mails in between.

1

You fill in the request

Pick the specific item from your order, choose a return or a warranty claim and tell us why. For a claim you can attach a photo right away.

2

You get an RA number and instructions

You immediately receive a confirmation with your request number (RA) and exact instructions on where and how to send the parcel. The protocol can be printed straight from the request detail.

3

You send the goods, we refund you

We check the parcel and send the money back — the legal deadline is 14 days from delivery, and we usually manage it by the next working day. You can follow the status online.

Before you return the goods

  • Did you receive a gift with your order? Please remember to return it as well.
  • Shipping costs are refunded only when the complete order is returned.
  • Wear or damage to the goods (or an unreturned gift) may be unilaterally offset against the refunded amount.

Returning goods, or claiming a fault?

If you are not sure, pick the closer one — we can change the request type for you.

Return

The goods are fine, they just do not suit you

Withdrawal from the contract — you can return goods within 100 days of delivery, no reason needed. The item must be unused and complete.

  • We refund to your bank account or back to your card.
  • You can return just a part of the order.
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Warranty claim

The goods are faulty

A manufacturing fault or damage that appeared during normal use within the warranty period.

  • Attach a photo of the fault — it is often enough and you may not need to send the goods at all.
  • We will let you know the outcome by e-mail.
Go to complaints

Frequently asked questions

Unused, undamaged and in the original packaging, including accessories. The product box is not a shipping box — please wrap the shoe box or gift box in another carton or foil. A damaged or taped original box is subject to a fee.

If, after deducting the returned goods, the value of the goods you keep no longer meets the threshold for a previously applied volume or loyalty discount, coupon or free shipping, the value of that benefit will be deducted from the refund.

We send you the shipping options available in your country in the request confirmation, together with your RA number and the address. That is why you should send the goods only after filing the request.

The legal deadline is 14 days from the day the parcel reaches us. We usually send the money by the next working day after receipt and inspection.

Goods customised to the customer (for example printed balls) and goods ordered expressly at the customer request that were not in stock at the time of ordering.

Yes. In the request choose the exchange option for a return — we will use the refund towards your new order. You can place the new order right away, no need to wait.

Did you receive a gift with your order? Please remember to return it as well. Shipping costs are refunded only when the complete order is returned. Wear or damage to the goods (or an unreturned gift) may be unilaterally offset against the refunded amount.

The full wording is in our terms and conditions: Terms and conditions  · Right of withdrawal

Let us sort it out

The request takes a couple of minutes and you immediately know what happens next.

Start a request