Returns and exchange

Wrong size, or something faulty? You can sort it out online in a couple of minutes — pick the item, tell us why, and you instantly get a request number with instructions on where to send the parcel. You can return goods within 100 days of delivery.

Start a request

I have an account

Sign in and the Returns and complaints section will show everything you bought — just pick an item and send the request.

Sign in

I ordered without registering

Enter the e-mail you ordered with. We will send you links to your recent orders — from each of them you can file a request in one click, no password needed.

If you do not know it, leave the field empty — we will send you your last five orders.

You can also submit the request straight from your order detail — the link to it is in your order confirmation e-mail.

How it works

Three steps, with no phone calls or e-mails in between.

1

You fill in the request

Pick the specific item from your order, choose a return or a warranty claim and tell us why. For a claim you can attach a photo right away.

2

You get an RA number and instructions

You immediately receive a confirmation with your request number (RA) and exact instructions on where and how to send the parcel. The protocol can be printed straight from the request detail.

3

You send the goods, we refund you

We check the parcel and send the money back — usually by the second working day after we receive it. The statutory deadline is 14 days from your notification. You can follow the status online.

Before you return the goods

  • Did you get a gift with the goods? Please send it back too.
  • We refund the postage only when the whole order goes back.
  • Worn or damaged goods (and a missing gift) reduce the refund — we'll write to you in advance saying by how much.

Returning goods, or claiming a fault?

If you are not sure, pick the closer one — we can change the request type for you.

Return

The goods are fine, they just do not suit you

You have 100 days from delivery and you don't have to tell us why. For the first 14 days you can try the goods just as you would in a shop — go ahead and open the packaging. After that, please send them back unused and in their original packaging.

  • We refund to your bank account or back to your card.
  • You can return just a part of the order.
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Warranty claim

The goods are faulty

A manufacturing fault or damage that appeared during normal use within the warranty period.

  • Attach a photo of the fault — it is often enough and you may not need to send the goods at all.
  • We will let you know the outcome by e-mail.
Go to complaints

Frequently asked questions

For the first 14 days it only has to be complete — you may try it and unpack it exactly as you would in a shop. After that, please send it back unused and in its original packaging. Don't tape up the shoe box or the gift box — that's the packaging of the goods, not of the parcel; put it inside another box or wrap it in film. And if something doesn't work out, we don't send the goods back to you: we'll get in touch and agree a lower refund based on their condition.

We recalculate it as if you had ordered only what you are keeping. If the rest of the order no longer reaches the discount, voucher or free shipping you got at the time, that benefit falls away and we deduct it from the refund.

As soon as you submit the request, you'll get an e-mail with the RA number, the address and the shipping options for your country. So please send the goods only after that — not before.

Within 14 days of the moment you tell us about the return — that's what the law says. We may wait with the payment until the goods reach us or until you show us proof of postage. In practice we usually send the money by the second working day after we receive and check the parcel.

Goods customised to the customer (for example printed balls) and goods ordered expressly at the customer request that were not in stock at the time of ordering.

Yes. In the request choose the exchange option for a return — we will use the refund towards your new order. You can place the new order right away, no need to wait.

Did you get a gift with the goods? Please send it back too. We refund the postage only when the whole order goes back. And if the goods are worn or damaged (or the gift is missing), we reduce the refund accordingly — but we always write to you first, saying by how much and why.

The full wording is in our terms and conditions: Terms and conditions  · Right of withdrawal

Let us sort it out

The request takes a couple of minutes and you immediately know what happens next.

Start a request