Delivery and Payment

  • Free shipping over 99 €Delivery from 7,90 €
  • Same-day dispatchin-stock items ordered on a working day by 12:00
  • Delivery in 2–7 working daysafter dispatch, standard delivery
  • You can return the goods within 100 daysHow to return an item

Delivery options

We deliver to most EU countries – choose yours above the list to see the options available there. All prices include VAT. Free delivery is based on the value of the goods in your basket after discounts, and the basket shows the exact delivery price for your order before you place it.

  • GLS7,90 €Free from 99 €GLS courier delivery to your address
  • UPS Express24,90 €Order an item in stock Monday–Friday before 12:00 and the parcel leaves the same working day; UPS Express delivers it the next working day (islands and remote areas take a little longer). No deliveries at weekends or on public holidays.Smaller parcels onlyNot to: Romania, Bulgaria, Greece

Payment methods

You choose how to pay in the basket, after the delivery option – each carrier offers only the payment methods that work with it.

  • Card, Apple Pay, Google PayFreeFor orders up to 4 000 €
  • PayPalFree
  • Bank transferFree

Online payments take place on the secure page of the payment provider – your card details never reach us – and we never charge a fee for them. If you pay by bank transfer, the account details and the payment reference are in your order confirmation.

When we dispatch

  • In-stock items ordered on a working day by 12:00 (CET) leave the same day; later orders leave the next working day.
  • Bank transfer: we dispatch as soon as the payment reaches our account. We check incoming payments automatically every few minutes, so with an instant transfer, which most banks support, dispatch is not delayed.
  • Items that are not in stock are dispatched as soon as they arrive. The expected date is on the product page and in your order confirmation – if it changes, we let you know.
  • We do not dispatch at weekends or on public holidays; your order leaves on the next working day.

Delivery and tracking

With the standard service we usually deliver within 2–7 working days of dispatch, depending on the country. Transit times shown for the carriers are their own estimates and are not guaranteed.

As soon as your parcel leaves us, you receive an e-mail with the tracking number and a link to the carrier. All your shipments are also in My account → Shipments. If a parcel is delayed, write to us and we will chase the carrier for you.

Bulky items

Golf bags, trolleys, club sets and other large items do not fit into parcel lockers or pickup points. If your basket contains one, we only offer carriers that take large parcels.

Destinations outside the EU VAT area

Some European territories – for example the Canary Islands, Ceuta and Melilla, the Åland Islands or Mount Athos – lie outside the EU customs or VAT territory, so customs formalities and local charges may apply there. Please write to info@golfbrothers.eu before you order and we will check the options with you.

Damaged or lost parcels

The parcel is our responsibility until you receive it. If the packaging is damaged on delivery, take photos of it and of the contents and send them with your order number to info@golfbrothers.eu. We will handle the claim with the carrier.

If a payment fails

Your order is not lost. Open it in My account → Orders and pay again, or choose a different payment method. Ordered without an account? Your order confirmation email contains a link to the order details, where you can retry the payment or change the payment method. If that does not work either, write to info@golfbrothers.eu with your order number.

Returns

You can return goods within 100 days of receipt. For the first 14 days this is your statutory right of withdrawal, with no reason needed. See Returns and exchanges for how it works and Right of withdrawal for the legal details.